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FREQUENTLY ASKED QUESTIONS

Please read our FAQ before sending us a message.

When will I receive the Key after paid?

Once your payment has been completed, you will immediately see the KEY in our web and also receive an e-mail that will contain your License Key from the product purchased. Please check spam mailbox too if no email.

If by any case you do not receive your product, please contact us as soon as possible to investigate what happened and give you a prompt solution.

What payments methods do you accept?

We accept Debit and Credit Card, ApplePay , Google Pay payments as well as Several bank payment methods through our website.

After a purchase, is my debit/credit card data safe?

Yes. All the transactions are encrypted and processed by third party companies: Stripe. They use AES-256 encryption, which has all your information protected by SSL with an encryption key of 168 bits.

We does not keep any details nor track of your card’s private information. All your information is hidden, secure and safe.

Is it possible to request a refund?

As stated on our non-refundable policy that you accept when you purchase and due to the nature of our products, we are unable to provide any sort of compensation or refund in any of our products and services.

My payment was declined

There could be a number of reasons why your payment was declined. Here are a few possibilities:

  1. Insufficient funds: If you don’t have enough money in your account to cover the cost of the purchase, the transaction will be declined.
  2. Expired credit card: If your credit card has expired, the transaction will be declined.
  3. Incorrect card information: If you entered the wrong card number, expiration date, or security code, the transaction will be declined.
  4. Card issuer declined the transaction: The bank or financial institution that issued your card may have declined the transaction for any number of reasons. It’s possible that there are fraud concerns, or that the bank has placed a hold on your account for some reason.

If your payment was declined, you should check with your bank or credit card issuer to find out the specific reason for the decline and what you can do to resolve the issue.

The money was taken but I didn't receive anything

The payment was declined by bank or payment provider and is now showing as pending in the account. Funds will remain in a pending state for a period of time before being released back. The length of time will vary depending on the payment provider and circumstances of the payment.

I have forgotten my username and password for Download Menu.

Please join Discord and message the Admin. Make sure to provide the key you have used and a screenshot of the proof of purchase receipt.

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